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Describe your issue and our AI will triage, prioritise and route it instantly.

Ticket Details
Quick Test Scenarios
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AI Prompt Template (n8n node)
// System Prompt sent to Claude API
You are an IT support triage agent. Analyze the ticket and respond ONLY in this exact JSON:

{
  "category": "Network|Hardware|Software|Access|Email|Other",
  "priority": "Critical|High|Medium|Low",
  "route": "Auto-Resolve|L1|L2|Escalate",
  "confidence": 0-100,
  "reasoning": "one sentence",
  "auto_response": "user-facing reply",
  "sla_hours": number
}

Ticket Queue

All tickets triaged and routed by AI. Click any ticket to view full details.

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Analytics Dashboard

Live metrics updated as tickets are triaged.

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Total Tickets
↑ All triaged by AI
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Auto-Resolved
0% of total
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Avg Triage Time
vs 45 min manual
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Critical / Escalated
Require immediate action
Tickets by Category
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Tickets by Priority
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How SmartDesk Works

End-to-end AI-powered triage pipeline built on n8n + Claude API.

smartdesk_explainer.mp4 — How It Works 5 chapters · 1:30 runtime
Alex · SmartDesk Guide
Click Play — I’ll explain how SmartDesk works!
0:00 / 1:30
System Architecture
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Step 1 — Ticket Intake
Employee submits via Google Form or email. n8n webhook captures it instantly and parses the fields.
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Step 2 — AI Analysis (Claude API)
n8n sends ticket body to Claude with a strict JSON prompt. AI returns category, priority, route, confidence score and a draft response. Takes ~2 seconds.
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Step 3 — Smart Routing (n8n IF nodes)
Based on AI output: Auto-Resolve → email user + close. L1 → assign to agent with summary. L2 → assign senior + briefing. Escalate → Slack alert to manager.
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Step 4 — Auto Notification
User receives an instant AI-drafted email with either a fix or an ETA. Agent receives a pre-filled summary. Manager receives critical alerts via Slack.
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Step 5 — Logging & Dashboard
Every ticket is appended to Google Sheets with AI metadata. Dashboard updates live with category, priority, and resolution stats.
Routing Logic
Route Criteria Action SLA
Auto-Resolve Low priority, known fix (password, VPN basic, printer) AI sends fix email, ticket closed Instant
L1 Support Medium priority, common issues needing human touch Assigned to agent with AI summary 4 hours
L2 Support High priority, complex or recurring issues Senior engineer + detailed briefing 2 hours
Escalate Critical — system down, data loss, many users affected Manager Slack alert + war room 30 min
Tools Used
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n8n
Workflow automation — free & self-hostable
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Claude API (Anthropic)
AI triage, classification & response drafting
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Google Sheets
Live ticket log and analytics dashboard
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Slack + Gmail
Escalation alerts and auto-reply delivery
Business Impact
Manual triage time saved ~2.5 hrs/day
Tickets auto-resolved ~38–42%
Avg triage time (AI vs manual) 3 sec vs 45 min
Misrouted tickets Eliminated
Cost per ticket (AI API) < ₹0.20