42%
Auto-Resolved
Smart Desk — AI-Powered IT Support Triage
Claude API + n8n + ServiceNow integration automating ticket classification, prioritization, and routing.
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20%
MTTR Reduction
AI Incident Co-Pilot — Intelligent Incident Response
Real-time incident analysis and auto-drafted stakeholder communications integrated with Dynatrace and Splunk.
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99.8%
SLA Adherence
SLA Transformation — From 96% to 99.8%
ITIL 4-aligned governance redesign combined with AI-driven monitoring to close a persistent SLA gap.
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