Free AI Readiness Assessment for IT Operations

1. How is ticket triage currently handled in your IT operations?

Fully manual, no automation Basic rules-based automation only Some AI-assisted classification, but not used consistently AI-driven triage is in production and trusted

2. What's your current observability / monitoring maturity?

Limited or fragmented monitoring tools Centralized monitoring (e.g. Dynatrace/Splunk) but mostly reactive Monitoring integrated with some automated alerting/correlation Fully integrated AIOps-style correlation and automated response

3. How would you describe your ServiceNow (or equivalent ITSM) governance?

Inconsistent governance, frequent manual workarounds Solid governance (RBAC/SSO) but little automation beyond ticketing Governance plus some API-based automation/integrations Strong governance with AI-powered workflows already integrated

4. What best describes your current SLA / MTTR performance?

Frequent SLA breaches, MTTR is a recurring concern SLA mostly met, but inconsistent across teams/regions SLA consistently met (95%+), looking to optimize further SLA adherence is consistently excellent (99%+), focus is now scaling

5. Where is your organization in adopting GenAI for IT operations?

Not yet explored Exploring / early research stage Piloting one or two use cases Production use of GenAI in at least one ITSM/AIOps workflow

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