Senior delivery leadership for service transition, operating-model change and managed-services transformation — from someone who has owned $10M–$25M service portfolios and delivered 15+ global transitions.
Planning, risk and hypercare for complex global transitions, with a record of 15+ transitions and zero critical post-go-live failures.
Learn more →Scope, cost, risk and schedule control for multi-region transformation programmes.
Learn more →Delivery governance, RAID discipline and executive reporting. See the PMO toolkit under Built in Public.
Escalation, ownership and ITIL 4-aligned process design that holds up at 2am.
Learn more →Operating models and governance for Global Capability Centres. See below.
Learn more →Consistent SLA performance and governance across multi-account, multi-region portfolios.
Learn more →SLA accountability, vendor evaluation and contract governance.
Learn more →End-to-end advisory for setting up and scaling a GCC under Captive, Managed or BOT (Build-Operate-Transfer) models — without a vague governance blueprint.
Talk it through with a practitioner who has delivered both.