Through SD Advisory, I work with enterprise IT, BFSI, and managed services organisations to modernise operations using a blend of 20+ years of service delivery leadership and hands-on Generative AI / AIOps implementation.
01 — STRATEGY
AI Transformation Strategy & Roadmapping
Advisory on AI adoption strategy, operating model redesign, and the transition to AI-orchestrated service delivery — helping leadership identify high-impact automation opportunities and sequence them into a practical roadmap.
AI StrategyOperating ModelExecutive Advisory
02 — AIOPS
AIOps & Intelligent Automation
Design and deployment of AIOps-driven workflows using observability tools like Dynatrace and Splunk for real-time monitoring, anomaly detection, and predictive incident management — reducing manual effort by 30–40%.
DynatraceSplunkAnomaly Detection
03 — GENAI
GenAI & LLM Solutions for IT Ops
Building production-ready GenAI tools for ITSM — automated ticket triage, AI incident co-pilots, and RAG-powered knowledge assistants — using Claude API, n8n, ServiceNow, and vector search, with proven results like 42% auto-resolution.
Claude APIRAGAI Agentsn8n
04 — ITSM
ITSM Process Design & ITIL 4 Governance
Defining end-to-end service processes, runbooks, governance models, and SLA frameworks aligned to ITIL 4 — covering incident, problem, and change management for multi-region operations.
ITIL 4RunbooksSLA Frameworks
05 — DELIVERY
Service Delivery, SLA & Vendor Governance
P&L-aligned management of global managed services accounts, SaaS portfolio governance (licence lifecycle, RBAC, SSO), vendor evaluation, and contract negotiation — with a track record of 99.9%+ availability and ~12% licensing cost reduction.
SLA ManagementSaaS GovernanceVendor Negotiation
06 — TRANSITION
Program & Service Transition Management
End-to-end planning and execution of complex global service transitions and transformation programs — scope, cost, risk, and schedule management, with a record of 20+ transitions and zero Sev-1 incidents post go-live.
Transition MgmtRisk & ScheduleHypercare
07 — GCC SETUP
Global Capability Center (GCC) Setup & Operating Model
End-to-end advisory for setting up and scaling Global Capability Centers — covering Captive, Managed, and BOT (Build-Operate-Transfer) models. Includes location and entity strategy, operating model and org design, governance frameworks, ITIL/AIOps-aligned shared-services blueprints, and a structured GCC Setup Toolkit covering planning, transition, and steady-state operations.
Captive / Managed / BOTOperating Model DesignGovernance FrameworksShared ServicesGCC Setup Toolkit
